(peppy instrumental music) - well hello, are you excited to be here? (crowd murmuring)i am. i have this tattered copy of a book from 1983 called the one minute manager. i never thought it wouldbe signed by the author, but that just happened moments ago. the one minute manageris a book that helped me
get through 20 years of servicemaster, which is a company thati was with that we grew like crazy and ken was asignificant piece of how we trained leaders. but ken is the co-founderand chief spiritual officer of the ken blanchard companies, a global leader in learning,productivity, leadership and team effectiveness. he's a cornell grad with a phd.
he understands the academy, he understands non profit, he understands forprofit, he's an entrepreneur. he's authored more than 35 books. that's a lot of books. the one minute manager,the one minute salesman, raving fans, gung-ho,the generosity factor. and then, in about 1999 he became a follower of jesus christ and he founded lead likejesus, a non profit entity,
whose mission is to glorifygod by inspiring and equipping people to lead like jesus, by transforming their lives. so from villages to citiesin 31 countries or so, lead like jesus is makinga very big difference in the world. ken is an avid golfer, his wife margie is overspeaking to some of our women in leadership at biola university,
and here's somethingthat is not in the bio, but it was a few years ago when the san diego fires happened, and ken's house burned to the ground, and only a few short dayslater, i was looking at this man preaching from thesaddleback church pulpit, probly three, four, five daysafter his house burned down. and you'd have to say thatsomeone who could actually pull that off would be rootedand grounded in the truths
of jesus christ, would you not? and so i want you to join me in welcoming dr. ken blanchard. (audience applause) - [ken] thank you. (mumbles) well, what a joy to behere and be with you all. i've been here before,you all are pretty lucky. i want all the students,particularly, to put your
right hand on your left shoulder, and put your left handon your right shoulder, give yourself a hug, 'causeyou chose to be here, not to this session,but to this university. it's gonna make a difference in your life, so you should really feel good about that. so, but it is fun to be here. it's so interesting, i neveranticipated i would be doing this kind of thing in mylife, i was going along and
doing my thing and the lord wasn't much in my life and then all of a sudden, youknow, it's interesting how you can see god in your lifebackwards easier than forward but he had plans forme that i didn't know, but the one minute manager came out it was so ridiculously successful,i was havin' trouble taking credit for it. and people said, "whydo you think this book
"is so successful, i mean it..." we were on the todayshow on labor day, 1982 and it went on the bestseller list the next week. didn't leave for like,you know, three years. and all the books he mentioned i sell, the biggest royalty i still get every year is the one minutemanager, and it's 30 year anniversary this year. and so, it's so ridiculouslysuccessful, people would say,
"why do you think so?" and i started saying godmust be involved, i mean this is ridiculous, you know, 'cause spencer johnsonand i were not that good, and so the minute i opened myself to the lord he startedsending me interesting things and so i ended up on the hour of power with bob schuller andmy mom and dad were big fans of his, living inflorida, listening to his
television ministry and schuller had me on there and said, "ken, what a great bookthis one minute manager is," and he said, "i love it," he said, "you know the greatest one minute manager "of all-time was," andi said, "who's that?" he said, "jesus," i said, "really," he said, "yeah, he wasreally clear on goals, "wasn't that your first secret,one minute goal setting,"
i said, "yeah," and he said,"you and tom peters didn't "invent management by wandering around, "you know jesus did,he wandered around from "one little village toanother, if anybody showed any "interest, he'd heal and praise 'em." he said, "isn't that your second secret, "one minute praising?" i said, "yeah," and he said, "if people stepped outof line, he wasn't afraid
"to give them a one minute repremand "and redirect them, and isn'tthat your third secret?" i said, "yeah," he said,"well he's the greatest "one minute manager of all-time," and so i went, "well, that'sreally interesting." and in the meantime, thelord was sending other people in my life. i got a call would i write abook with norman vincent peale, and i said, "is he still alive?"
i mean, my parents hadgone to his church before i was born, he was 86years old when i met him, and he and ruth justkinda wrapped their arms around my wife and i and said,"the lord's always had you "on his team, you justhaven't suited up yet." (audience laughing) so suiting up became kind of a cry, and then i'm heading to a big conference in mexico city
for the young presidents organization and the way god works, he putsbob buford across the aisle from me, any of you know buford, he wrote halftime, in fact peterdrucker, before he died said, "bob buford's probablyone of the five most "influential christians in america today" in a low key way and so i'm talkin' to bufordand i reach into my wallet to get a card to give himand amongst the dollar bills
is this little booklet afriend of mine had given me by bill bright, the founderof campus crusade, called the four spiritual laws. and i want to tell you,i wouldn't have put that in my wallet, you know. (chuckling) his daughter had gottenin, he gave it to me, but there it was, so ipulled it out and i said, "bob, this is here for a reason. "do you mind if i ask youa couple of questions,"
and he said, "well i'm nota preacher, but go ahead." and first law was, god has a plan for your life, jeremiah 29:11, i mean i could buy that. but the one that gotme was the second one, and i didn't like it too much, it said we were sinners. and i didn't like that fortwo reasons, number one, i hate labels, i don't knowif you've ever noticed,
if you call a friend asinner, they don't say, "thanks for sharing," (audience laughing) you know i mean, they get a little upset,and then they say, "what about you?" and then the thing that really bugged me is the concept of original sin. why do people have tostart off bad, i mean a little baby in a crib's bad?
and so bob said, "well ken,let me ask you a question. "he said, do you thinkyou're as good as god?" and i said, "obviouslynot, if there's a god, "that's perfection," he said,"okay, why don't we give god "100," he said, "we'llgive ax murderers five and "mother teresa was alive," he said, "she's a pretty good gal,why don't we give her a 95." and he said, "blanchard,you're not bad, you're trying "to help people, i'll give you a 75, 80."
he said, "the neat thing about the lord, "he sent jesus down tomake up the difference "between you and 100." and i went, "woah, whatan interesting way to talk "about grace." because if you say toanybody, "where are you "on a one to 100," nobody's gonna say 100, but if you call 'em a sinnerthey're gonna get their backup. now bob said, "don't get too excited, ken,
"'cause i have to giveyou the whole thing, "some people don't like it. "the fact that the axmurderer has the same "opportunity as mother teresa. "'cause it's not aboutdeeds, it's about faith." and i said, "wow, it'sreally interesting." he said, "well let me turnyou over to a friend of mine "who's gonna be at thisconference and speak, "he knows more about this than i do."
and so he turns me over to bill hybels, i don't know if you ever know bill. he heads up willow creek community church, one of the great churches in the world, and you get in hybels'jaws, you're in trouble and so i sit down with my little booklet to talk to hybels and hesaid, "wait a minute, ken. "let me explain the difference between "religion and following jesus."
and i said, "what's that?" he said, "it's how it's spelled," he said, "religion is spelled 'do,' d-o. "and there's this wholebunch of to-do lists you're "supposed to do to get the lord's grace." and he says, "mostpeople do religions quit, "because they never knowwhen is enough is enough, "and then they start changin' the rules." he said, "the neat thingabout following jesus,
"it's spelled 'done.' "there's only one rule, 'do you believe?'" and i went, "woah, that'sreally interesting." and he said, "blanchard, idon't know why you haven't "signed up a lot sooner,"he said, "because you get "three consultants for the price of one." i mean, he's talkingmy language, you know, he says, "you get thefather who started it, "the son who lived it and," he said,
"the holy spirit's the dayto day operational manager." and i kinda liked that of the holy spirit. the holy spirit always getsthe second end of everything, you know, we don't even have a swear word for the holy spirit. and so, i said, "well how do i sign up?" he said, "it's pretty easyfor one minute manager," he said, "all you have todo is bow your head and say,
"'lord, i can't make it by myself, "'i fall short of 100 "'and i accept jesus as my savior and my "'bridge between you and,'" so i said, "that sounds pretty simple," he said, "well if you want to do itthis weekend, let me know." and i still was a littlereluctant, 'cause normally vincent peale said, itwas interesting, he said, "a lot of people like tedturner and other people say,
"'christianity is for sissies.'" he said, "that's not true,"he said, "the toughest test "of self esteem is tobow your head and say, "'i can't do it by myself.' "that is really tough, toget your ego out of the way, "and realize you needhelp, that's a big deal. "that's not a minor deal,"and so i kind of held off for a while and then margieand i turned our company over to a guy to bepresident 'cause we thought
he knew more about business, and we did, and he had different valuesand he was runnin' off with the thing and so margie and i weregonna meet at dinner to see what we should do about this, and i was comin' upfrom downtown san diego and i'm drivin', all of asudden i get this blinding flash of the obvious,'cause i'm thinking so hard i'm gettin' a headache, you know.
and all of a sudden irealize, "i got a three member "team, here." you know, that if i only sign up. and i said, "lord, i can'tbow my head completely, "'cause i'm drivin', buti think i finally get it." and i said, "jesus, as mysavior, my bridge between "you and i." and i want to tell you, i could feel this energy that i had read about
and it was amazing, and iwalk into the restaurant, and margie said, "what happened to you?" and i told her and it really made all the difference. she signed up aboutsix, seven months later, you know, it's not a team deal. but it's been pretty exciting, and then i really decidedto get into looking at matthew, mark, luke, john,
and acts, and i was just blown away by to realize thateverything i had taught about leadership, everything ihad written about leadership jesus did, and he did itwith these 12 incompetent guys he hired, i mean youwouldn't hire that lot. and he's the greatest leadershiprole model of all-time. i was doin' a session with john ortberg, who's one of my favorite people. he's up in menlo park, andwe were doin' this session
out of atlanta. and i said to john in the beginning, we were in a big church and it was being teleconferenced all over. i said, "john, why wouldyou fly across the country "to tell people that jesus is the greatest "leadership role model of all-time?" and john, who's a great storyteller, turns to the camera and he says to people,
"let's just assume, and someof you might not like this, "but let's assume that youwere a gambler 2100 years ago. "where would you have putyour money on lasting? "the roman empire and the roman army "or a little jewish rabbi with12 inexperienced followers?" and he said, "isn't itinteresting, 2100 years later," he said, "we still name kids jesus, "and peter, paul and mary, "and we name our dogs nero and caesar."
he said, "i rest my case." and so, what i realized is that we had the greatestleadership role model of all-time right amongst us and how many of you know that the world is in desperate need ofa different leadership role model? we've seen what self-serving leaders have done in every sector of society.
and we badly need servant leaders, people who are there to serve rather than to be served. and here we have 'em, what blew my mind, 'causeyou know, i didn't come up in any traditional way, is it wasn't being taughtin the divinity schools, it wasn't being taught inthe churches, it wasn't being taught in a university like this,
and i went, "woah, what's going on?" so i said, "i guess that'swhat you want me to do, lord." so, what i've done is committed my life to try to spread the word around the world aboutjesus as the greatest leadership role model. and it's so interesting asyou go around the world, everybody loves jesus, theyjust don't like christians. and the reason is, theyasked gandhi one time
if he thought he wouldever become a christian. he said, "if you could find one." he said, "if all christianswould behave like jesus, "everybody in the world wouldwant to be a christian." and see, i think what we forget, in "christianity," and i callmyself a follower of jesus, 'cause christianity's nevermentioned in the bible, and christian, is mentionedthree or four times in act, and it's negative.
you know like, "those damn christians." and, but, what i really think is so powerful about what jesus was teaching, was that he said, "you will be known "as my disciples by howyou love each other," he didn't say "how you judge each other." we got so much judgement in our faith. and when the pharisees, this one guy said
to jesus, "what are thegreatest commandments of all?" what did he say? "love god with all theheart, all your mind "and all your soul and lovethy neighbor as thyself." now if you have those, youdon't need commandments, "thou shalt not kill,thou shalt not steal," you know, i mean, you got it. and later on paul and all, in the bible say that if you know god, you know love.
'cause god is love. and if you don't knowlove, you don't know god. and i think that if we went out there, i think that the nextgreat evangelist movement from my standpoint is going to be demonstration,not proclamation. i think if we want peopleto follow our faith, we oughta behave differently. and that's what leadlike jesus is all about.
now that you say thatthe lord's in your life, what does that mean? what are you gonna do? and so, when i talk about leadership, i want you all to understand. a lot of people, i'll say,"how many of you are leaders?" like, how many of youthink you're all leaders, put your hands up if youthink you're a leader. see not a lot of hands went up, see.
why, because we have this image of leader, you have to have a certain position, see. but no, leadership isan influence process. now, if i asked you, "who are the people "that influenced your life the most, "and the way you thinkand your beliefs and all." most people don't mentionany boss they've ever had, they mention their mother, their father, their grandfather, a friend, a teacher,
maybe a coach. see, leadership is an influence process. any time you attempt toinfluence the thinking, beliefs or development of somebody else, you're engaging in leadership. so every one of you havelife role leaderships. you don't think you'retrying to help your friends and influence them? you all have.
being a parent, whatcould be a more important leadership role in that? being a spouse, i meanwhat's a more important leadership role than that, and yet there's a 50% failure rate. we need to be teachingpeople how to love like jesus as well as live and lead like jesus. and so that the key thing is it's all about love, it's all about that
and it's so interesting is that jesus is so emphatic about how he wants us to behave as we interactwith other people. i love that part in matthew, where john and james bringtheir mother to jesus, you know, good jewish mother. and she says, "can one of mysons sit in your left hand "and one in your righthand and you're heaven." i mean she thinks it'sa hierarchy up there.
and after jesus says, "it'snot for him to grant," then he sits down with his disciples and he gives i think one ofthe most powerful speeches about the gentiles lord power over people. those who think they'regreat use authority, not so with you, that's a pretty emphaticthing, and when he says, if you want to be firstessentially, you need to be last. if you want to lead, you need to serve.
and even i have come toserve, not to be served, and to give my life as a ransom for all. i mean, i don't think there's any option that we're here to serveothers, not ourselves. and it's really wonderful whenyou see that get played out in people. and there's four parts ofleading like jesus that i'll just share with you and then i want to open up for questions from you is,
the first is the heartof leading like jesus, and that's a characterquestion, and the question is, are you here to serve or be served? now, when i ask people, how many of you are here to serve or beserved, that'll get a lot of people to put their hands up, you know, count me in for self serving. you know, because we'reall built in god's image, but god i think made amajor mistake, you know,
he might be, want to wish he didn't. he gave us free will, you know, so that we caneither live according to that image that he gave us, it's in his own image, or we can choose to go off in another direction. and that's a big choice,but the question is, why are you here?
and the reality is that we allare self serving sometimes. and the question is, canyou catch yourself in there. and several ways you can tell people are self serving, have you ever tried to give anybody feedback in an organization,particularly up the hierarchy, and they kill the messenger? you know, gordon mcdonaldwrote a wonderful book called, ordering your private world,
and he said that thereare two kinds of people in life, there are driven people and there are called people. driven people think they own everything. they own their relationships,they own their possessions, they own their position. if you think you own everything in life, what are you gonna doif somebody gives you some negative feedback?
you're gonna put 'em down, why, 'cause it's your worstnightmare, 'cause you think they don't want you to lead, 'cause you gotta protect what you own. called people, and thisis a lovely concept, realize everything in life is on loan. you don't own anything. do you know you don'town your relationships? somebody you love and care about today
might not be here tomorrow. don't let your i loveyous get out of date. don't let the last memory be where you're upset about something, 'cause relationships are fragile. do you know your possessions are fragile? greg was saying, youknow, we lost our house 25 years of stuff. we were down in florida, andit's so interesting how god
does things, i had justfinished ortberg's book, and this is a book i recommend you all read and get a class discuss it. the title of the book is, at the end of the game, itall goes back in the box. and in that book, he had a little exercise, and i'm the chief spiritualofficer of our company, and i leave a morningmessage for 300 plus people
around the world, and i do three things,number one, i tell them who to pray for, and wehave people of every faith and non-faith, and theydon't mind when they hear that somebody's hurting and we oughta pray and send love and positiveenergy towards them. then i praise people, i thinkthat the important thing in life is to catchpeople doing things right. and then i leave an inspirationalmessage about something
i've read in terms of our values. so four days before thefires, i put everybody in our company through john's exercise. in the exercise, it's fouro'clock in the afternoon, and you're thinking of heading home. and there's two piles ofpost-its on your desk. one pile says, important forever, and the other says, temporary stuff. and as you leave, put a post-itfrom one of the two piles
on everything you see. you know, your desk, your computer, your secretary, the coke machine, the receptionist, your car. when you get home, in the garage, your golf clubs, your bicycle, and where you're gonna putthe post-its in the house. i got so many wonderfule-mails and voicemails from people saying, "ken, wow,
"that was so powerful,because it just showed "that when all is said and done, "the only thing that's reallyimportant is who you love "and who loves you and the rest is stuff." and four days later, welost 25 years of stuff, but nobody got hurt. and i think that's why icould preach, and that's why i could put things in perspective, because it's really powerful.
it's so interesting, withpeople who are called, that think everything's on loan, they think that theirrelationships are on loan, and they want to reallynourish those while they're still there. they think their possessions are on loan. and their position is onloan, because you can always tell a servant leader,because when you give him feedback, no matter how negative it is,
they say, "thank you. "boy, i really appreciate it. "is there anybody else i should talk to?" why do they say thank you? 'cause the only reasonthey're leading is to serve, and if you've got any suggestionson how i can serve better, they want to know, i meanthat's a really powerful, powerful thing. and another key differenceis self serving leaders
don't want anybody else to look very good. so if there's anybodygood in their department, they want to keep 'em,but they want to hide 'em. whereas servant leaderslove leaders to develop around them, in fact if onegrows up, they're willing to share leadership, or maybe even take another role. and then the last onethat's so important for you to understand is that
self serving people, who arepredominantly self serving think that their self worth is a function of their performance plusthe opinion of others. and that's really i readone time, is the definition of self worth that the devilwould like you to have. because he's got you, why has he got you? how many of you know thatyour performance isn't great every day, have any ofyou ever noticed that? have you ever noticedthat people are fickle,
you know, one day they're for you, one day they're against you, you know. so, if your self worthis up for grabs every day by your performance orthe opinion of others, it's exhausting. whereas, what really helps people who are basically servant leaders is they trust the unconditionallove of their father. god loves you with allyour warts and all that,
i mean that's a pretty powerful thing, and so if you got that love,and you trust that love and your performance is good, you can say, "gee, iwonder what happened here, "i'd like to see whati can learn from this." but, it's not your self worth. and if somebody's upset with you, you can go to 'em and you can say, "what did i do, i didn't mean to hurt you.
"tell me what happened." because your self worth isn'ttied up with them liking you, so now you can turn intoa learning opportunity. so, pretty powerful stuff. and one of the things that we've started and it's in the book forthose of you that have read it and it's a really neatthing to have i think around campus is egos anonymous meetings. because what makes youself serving is the ego
when you edge god out. and there's two ways you edge god out. one is false pride, whenyou think more of yourself than you should and you're veryjudgmental of other people. you have a "more than" philosophy. and your main concernis promoting yourself. and then the other oneis self doubt or fear, where you think less ofyourself than you should. and now what you're doingis protecting yourself.
in both cases, you're puttingyourself in the center, whether it's false pride or it's fear, you've edged god out. and the anecdote forfalse pride is humility, and norman and i in our book said that people with humilitydon't think less of themselves, they just think about themselves less. and so humility is the capacity to feel good about yourselfand also to let other people
feel good about themselves around you and then the anecdotefor fear is to trust the unconditional love of god. and so, we run theseegos anonymous meetings, and they're hysterical. people, one by one, will get up. "hi," what will everybody say. "hi, i'm ken," you know, "hi ken." "i'm an egomaniac and(audience laughing)
"the last time my ego got in the way was," and then they give anexample of false pride or fear, because you havethat occurring in your life all the time. the real key issue, walkwith the lord, is you catch yourself more. but to say you never have any false pride, or you never have any fear or self doubt. if you say, "no, i'venever had any of those,"
you lie about other things, too. because we all really have that, so it's a matter of catching that and through egos anonymous,people get to share and everybody laughs andrealizes, i could have said that, too, and all that, and i have a bunch of managers and people whorun churches and all, who when they have their weekly meeting, the first part of the meetingis an egos anonymous meeting
where everybody stands up and talks about how their ego bit 'em in thelast week and what happened. it's just a wonderful equalizer. so, the heart thing is really important. 'cause if you don't get the heart right, you're not gonna ever beable to be what jesus wanted, because see jesus came hereto give us a heart attack. he wanted to really get right inside us and make a,
i love your thing abouttransformation, you know truth, transformation. and just, the transformation,that's what the concept is all about. and then what's the last t. - [voiceover] testimonial. - testimonial, which is, now you can share what the impact has been of you, but it firstbegins with transformation,
that starts with the heart, which is a pretty powerful. the second thing is the head of being a servant leader which is, what are your beliefsabout leading people, and what is that all about? so, i'd love you all tostand up for a minute and get a little energy going here, and just find somebodyyou're gonna talk with
for a couple minutes,and you're gonna kind of interview each other,like you were ted coppell or barbara walters or what, and decide who goes first,and whoever goes first, say to the other one,"tell me your leadership "point of view, your beliefs about leading "and motivating people?" and have them share for aminute what their beliefs are and then when they'vefinished, then change roles.
okay, how many of you foundthat was pretty easy to do? lot of people don't, youknow it's really important for you to think about yourleadership point of view. what are your beliefs aboutleading and motivating people, and what does that meanin terms of what do you expect of people and whatthey can expect to you? my wife and i teach a wholecourse, and we're gonna actually talk tonight about the power of understanding a leadership point of view.
and what did jesus do for three years? he taught his leadership point of view to his disciples, andthey were a slow group, so he had to really kind ofwork with them quite a while. but, it's a belief about, now when i talk out in the business world about servant leadership,one of the first reactions i get is, "what are youdoin', that's soft management, "you're talkin' about theinmates running the prison,
"or trying to pleaseeverybody, or some kind of "religious movement." no, they don't understand leadership. see, there's two partsof servant leadership. the first one is the leadershippart of servant leadership, which is vision and direction. what do we stand for? what are we trying to accomplish? what business are we in?
and then you can set goals, because people have to have something that they can serve inorder to be servants. if there's nothing toserve, then what happens? people are going afterme to write a book called the one minute manager goes to washington, and the biggest problem with washington is we don't have a visionfor this country anymore. we don't know what business we're in,
we don't know what thepicture of the future is, we have no values. i mean, the values todayare the squeaking wheel, and we've changed all of our values to for convenience of people. and you can't have anything served. why is washington so self serving? 'cause there's nothing to serve. and so, what business is this,
i love this, "biblical wisdomfor the business world," i mean that's a pretty simple statement about what business you're in, i mean i, i'd love for ya just as a whole university to be in business ofdeveloping servant leaders who are world changers, that'sa pretty easy statement. i think if we get carriedaway with too many wordy things about what businesswe're in and our mission and all that kind of thingthat put people to sleep,
but there's three partsof a compelling vision. one is, your purpose, what business you're in. second is your picture of the future. if you do a good job in yourpurpose, what will happen? and then the third, what'sgonna guide your journey, your values. and i wrote a book withcolleen barrett, who's the president of southwest airlines
called lead with luv,and luv is spelled l-u-v, which is their stock symbol. but, it's really interesting,the whole airline industry and it's history has lost money. southwest for 40 straightyears has made money. why, 'cause everybodyknows what the vision is. you ask anybody at southwestwhat business are we in? they'll say we're in thecustomer service business, we happen to fly airplanes.
and you know what theirpicture of the future is, if they do a great job? that every american willbe able to be with a friend or a loved someone in ahappy time or a sad time. that's why they're a low cost airlines. you know what their vision is? to democratize the airways. the reason they boughtairtran is that it expanded their capacity to dothat, but you'll notice
they haven't changedthe name of airtran yet, 'cause they want to makesure, 18 months to two years that they're part of their culture. they don't want to puttheir name on something that's not gonna be partof their culture, so, and you know they have four values. you shouldn't have morethan three or four. 'cause people can't remember 'em, but the first value is safetyfor the business they're in.
then they have threevalues they want everybody to engage in everyday. the first one is a warrior spirit, which means if you got a job, do it. don't just sit around and talk about it. that's why they can turn a plane in ten or 12 minutes, 'causethe pilots are in there throwin' garbage outwith the stewardesses. they don't say, "that's not your job,"
and all that kinda thing. we gotta turn the plane, let'sget in there and get it done. their second value, which i'venever seen another company have, is they want people with a servant heart. isn't that reallyinteresting, they want people with servant's hearts, and they interview people for that. right now with airtran,they need some new pilots,
and colleen was tellingme about this big pilot, very experienced pilot,i think he was from delta or one of 'em, flew down on one of their craftsto dallas for an interview and the word was he was kindof obnoxious to the staff on the plane and then whenhe got to headquarters he kind of blew off the receptionist and she called upstairs and said, "there's a guy comin' upstairs,
"i'm not sure why he's here, but, "let me tell you how he treated me, "and i got word from theplane how he treated them," and they didn't even interview him. they said, "we're notgonna put pilots in the air "who can't fly, but we'renot gonna put good pilots "in the air who aren't here to serve." and if that helps you in your life, that's feedback for you andthey didn't even interview him.
and their last value isa fun-loving attitude, they have a lot of fun. a friend of mine wasflying southwest recently, and the steward got up, in the microphone and says, "it's thelast flight of the day, "we're really tired, wejust don't have the energy "to pass out the peanuts. "and so we're gonna put'em on the floor up front, "and when we take off and gain altitude,
"they'll... "they'll come down the aisle, and "if you need any peanuts you can grab 'em, "and people were just chucking, "and having a fun time andpassing peanuts around." and somebody wrote to herb and colleen. herb's one of the founders, and said, "i object toyour people making jokes "during safety announcements,those are really
"important," but the datasays if people fool around people will listen more. and he said, "i justthink it's inappropriate, "and i think you shoulddo something about it." most presidents wouldhave written and said, "i appreciate the feedback, "and here's a couple of coupons, "i hope you continue to fly usand i'll talk to the people." no, colleen wrote back andsaid, "we'll miss you."
i mean, if you don'twant to fly in an airline that's having fun, don't fly, 'cause that's one of our values. and so, i mean, that's really amazing, so everybody knows that. so the first part ofleadership is the vision and direction. what did jesus say to his disciples? he said, "come with me,and i will make you" what?
"fishers of men." what was his picture of the future? go and make disciples of all nations. he didn't say forget this group, and of all nations, and baptize them inthe name of the father, the son and the holy spirit. and then what were the values? the values were lovegod with all your heart
and all your mind, and lovethy neighbor as thyself, that's pretty clear. so once you have that,and that's gotta come from the hierarchy, jesusgot his from his father. then philosophically, youhave to turn the pyramid upside down. when jesus washed thefeet of the disciples, he was transitioningfrom the leadership part of serve and leadership,vision and direction,
to implementation, which is the servant partof servant leadership. and when he washed thefeet of the disciples, you know a lot of peoplesay, "well, you know "if i'm a servant leader, aren'ti gonna lose my positions?" no, what did jesus say after he got up after washing their feet? he said, "you call meteacher, you call me lord, "rightly so.
"but just as i have donefor you, do for others." because that's what he wanted us to do, he wants us to serve, not to be served, i meanthat's a really powerful thing. and you can always tellorganizations run by self serving leaders, 'cause they lovethe hierarchy, you know, and they want to make sureeverybody knows who's in charge, and all the energy issucking up the hierarchy away from the customers,
but when you turn the pyramid upside down, then who's at the top, thepeople you're trying to serve, and all the energy isgoing in their direction. one of my favoritesouthwest airlines stories, when i travel, i have thisthing i call my geezer pouch, you know when you getolder, you forget things, but in my geezer pouch, i put my ticket, my license, my passport,you know, pen and pencil, anything, you know, and whatdo you need, it's all here,
you know, so one day i loaded the beauty, and i was headin' to the airport, and i left it on my desk at home. and i'm pullin' into the san diego airport and i realize i have noofficial identification. it's like three years after9/11, a little uptight about that kind of thing. i didn't have time to go back home, so i had to figure out howam i gonna get on the plane?
so the only book i've everwritten, and i got my cover picture on the cover, is iwrote one with don shula, the old miami dolphins coach? called, everyone's a coach,and they took our picture in miami stadium. and so i ran in the bookstore,and they had a copy, and i bought it. and fortunately the firstairline i had to go to was southwest airlines,and the guy's checkin'
my bag. he said, "could i see identification?" i said, "i feel badly, i haveno license i have no passport. "how's the book?" and the guy looks at it, he shouts out, "this man knows don shula! he said, "put him in first class!" 'course they don't have first class, they didn't even havebusiness select then.
and they're high fivin' me in the street, you know, guy knows shulaand all that kinda thing. then there was an older guy there, who says, "i know thesecurity guards upstairs "and i think i can get you through there," which they did. why is that possible? 'cause they treat theirpeople as if they got brains. they didn't assume i hadsuperimposed my picture
on this book to get by them. 'cause the bigger issue iswhether i have weapons or not, and they did, but thenext airline i went to, one of the biggies alwaystalking about, chapter 11, and going out of business so they can stop the union contracts and all that. and i want to tell you, theminute i showed my picture, the duck doo doo started to fly. because you can alwaystell, when the hierarchy
is kept alive and well, yougot ducks rather than eagles. southwest has got eagles, quack, quack, quack, it'sour policy, quack quack, i just work here, quack quack, you know, that's all the ducks, you know. and this guy, i showedhim a picture, he says, "quack, you better talkto the ticket counter," and i talked to the ticketcounter and she said, "quack, you better talk to my supervisor."
we call the supervisoryduck the head mallard, 'cause they just quack at a higher level. and have you ever seen them, you know. pretty soon i'm aboutfour or five levels up, talking to a guy in a coat and a tie. so i started givinghim a little hard time, and i could see he was a bureaucrat. you can always tell bureaucrats,they have very tight underwear on, and they(audience laughing)
kind of walk a littlebit like this, you know. and so i had to change my tune, you know, if i want to get on a plane, i said, "what a difficult job you have, (kissing) (audience laughing)"making these kinds "of decisions."(kissing) and so i sucked up enoughthat he let me on the plane, but that's the stuff you gotta go through, see with servant leaders,when they get to the
serving part, it's allabout, how can i help? i just wrote an article to send out today about, i'm a long termfriend of john calapari, he's the kentucky coach. i'm on his kitchen cabinet,that's what he talks, he's got five of us that he calls if he's got thingshe's trying to figure out, you know, like bobby knight, comin' down on him orsomething, and i told him,
go to mass, and,(audience laughing) ask for forgiveness for it. but he's such a classicservant leader, you know. and it was really interesting, 'cause there's three partsof being a servant leader, which is the third part,which is the hands part. now you got your heartto serve, you understand the two parts of leadership. and john has a real clearvision, this is gonna be
the greatest basketball programanywhere in the country, this is the place you need to come and all, and then he turnsthe pyramid upside down and it's all about the kids. i said to him, "how doyou feel about winning "the national championship?" and he said, "it's not about me, "it's about these 13 kids." and a blue nation, you know.
he's always talking aboutthe kids and the fans. it's not about him. so the first part ofimplementing and being a servant leader is the servant part. and the elevator speechis, it's not about you, it's about the people you're serving. the second part is the steward, which is, i've already talked about it, you don't own anything,everything's on loan.
and john doesn't own those players. i mean some peoplecriticize him, 'cause he has a bunch of kids that go"one and done," you know. freshman who play oneyear, and then they go. but john is all about what'sthe best for the kids. and if the kid's notready, like terrence jones, who is a sophomore this year, they wanted him go pro last year and cal said, "no,terrence, you're not ready.
"if you just stay another year or so, "you're gonna be ready." and the terrence jones thatplayed in the final four this year was a verydifferent terrence jones than played last year. i mean, it's really a, and so, he's all about the kids, they're on loan to him. and what can he do to kind of
take that loan and nurtureit and support it and all. he gets calls every dayfrom his old players, i mean, derrick rose,who's the mvp of the nba calls him every week. and when they went to get the trophy, john's wife came up. and the kids are allhuggin' and kissin' his wife and everything. 'cause they're over attheir house all the time,
they're just part of the thing. and the third thing, sothat's the steward part. and the last one is the shepherd part, and the shepherd part isto realize every single human being is important. nobody's more important than anybody. and what's amazing aboutthe coaching job he did, he had six kids on that team who averaged 25 points or better
their senior year in high school. i mean these guys were stars. and how he could get them to lower their ego and play as a team. their top five guys, their average was ten points to 14 points. i think the most any kidaveraged was 14 points and it was all about them. about the team.
he says, "none of us isas smart as all of us. "and if we play as a team,we're gonna really do it." and they couldn't stopany one person, 'cause somebody else would come up, and all. it was really great, they interviewed this anthony davis, who'sprobably the number one draft choice in the nba and they said, "how'd you feel about the game?" he only scored six points,
but he was the most valuable player. he had 15 rebounds, blocked six shots, five assists. and anthony said, "it'sall about these guys. "they held the team up. "i told 'em, that look,when we get down the court, "you score and i'll justrebound and do what i can, "it's all about you." i mean here's a kid sayin' that,
and the kid's 19 years old. and cal's teaching himthat kind of stuff and all. and they asked him, "areyou glad you got the "monkey off your back?" because he'd been in thefinal four three times, and this is the first one he's won. he says, "yeah, 'cause now i can get back "to what i'm supposed to be doing, "and concentrate on developing these kids,
"and helping them bethe best that they can "and helping them to realize "that together they'remore powerful than alone, "and that they're all leaders," and he said this on tv, "and i want them to be servant leaders." i mean that's just an amazingthing, and people want to beat up sports and all, buti love to see an example of a guy who's fabulous at what he does,
but it's all about thekids, see, and that's what the hands is all about, isokay, now that i know that, how do i treat people, how do i do that, you know? it's not about him, whenhe yells at the kids, they all know it's justtheir best interest. lot of times they'll calla kid out of the game and he'll say, "terrence,you're just not playing "up to your ability.
"now you go sit down, andwhen you're ready to play "what you can do, let me know." (laughing) the kid'll come up, said,"i'm ready to go, coach, now," i mean and they'll rip theball right off the backboard and all, you know, and i mean, it's just wonderful to watch. but servant leaders are all about creating a vision andthen helping everybody
arrive at that vision and accomplish, and it's just wonderful. it's the only way to get great performance and great human satisfaction together, you know, and you could see that and greg worked for servicemaster, i mean, servicemaster,i mean what a company, it's changed now withoutbill pollard there. but when bill was there,they had four values.
you know what the first value was? it's to glorify god in everything we do. the second value was to develop people. the third value was to pursue excellence. and the fourth valuewas to grow profitably. and bill pollard said that the first two are the ends, because thepurpose is to glorify god and develop people. and the means is to pursueexcellence and to grow
profitably. very different than otherpeople and that's why it was a great company to work with. they had a beautifulstatue of jesus right out in front of the corporate headquarters washing peter's feet. and so, this isn't soft, this isn't bad. i was just with jimmy blanchard,
who was president ofsonovis financial group in georgia. they won the best company to work for for fortune magazine so many times, fortune asked 'em to stop applying. and then they created an all-star list for them, and you just see that kind of stuff. ritz-carlton i knew, andworked with horst schulze
who started that. what's their mission? "we are ladies and gentlemenserving ladies and gentlemen." pretty powerful stuff, so i want you to understand this. "biblical wisdom for the business world," i mean that's what it is. the best leadership book you're ever gonna read is the bible.
i mean it's just extraordinary, and don't think you gottago out there and preach, go out there and behave. so people come up to you, i've see you operate in tough timesand this kind of times. where do you get that strength, i just see this inner peace in you, and then you can tell 'em. that's a pretty powerfulthing for them to get.
the last thing i want to talk about before we open up for questions is the habits of leading like jesus, so you can have in yourheart you want to serve, and you can understandthat there's two parts of servant leadership,vision and direction and implementation. and then you can understand in the hands you've got to serve, whichmeans it's not about you,
you gotta steward, whichmeans you don't own anything and shepherd, everybody's important. but how do you do that on a daily basis, because norman vincent peale used to say, "every morning when you wake up, "the evil one is waiting." to try to do it, to hook your ego. either in false pride,or self doubt or fear. and so how do you re-calibrate yourself
on a daily basis so you can be who you want to be in the world? and jesus had three habits that helped him dosomething that's so powerful to enter your day slowly. norman vincent peale and i, when we wrote, said that, we all have two selves. we have an external, task-oriented self, that's used to getting jobs done.
and then we have aninternal, thoughtful self. which of those selvesdo you think wakes up quicker in the morning, yourexternal, task-oriented self, or your internal, reflective self? what do you think wakes up more? the task-oriented, why? the alarm goes off. have you ever thought aboutwhat a stupid term that is? why isn't it the opportunity clock,
or it's gonna be a great day. alarm! jeez, then all of a suddenyou jump out of bed, and you're trying to eatwhile you're washing, and then you're running to thisclass, you're running here, you're running there. and you get back to thedorm, you get back home and you're absolutelyexhausted, fall into bed. you don't have any energyeven to say goodnight
to anybody, and all. and the next morning, bang,you're out of there again. and so many people in lifeare caught in a rat race. and when you're caught in a rat race you can't live and leadand love like jesus, because you're into tasks all the time. and lily tomlin, the greathollywood philosopher, said one time, "theproblem with a rat race is "even if you win it, you're still a rat."
and so what you haveto do is enter your day slowly, and jesus hadthree qualities and habits. one was solitude. he used solitude all the time. he went off by himselfafter he was baptized, for 40 days, that's a lot of solitude. devil miscalculated that. he might have been hungry, but man he was spiritually strong.
he went off by himself when he found out that john the baptist had been killed, i think probly to deal with grief. he went off by himself afterhe fed the crowd of 5000, probly to deal withpride, 'cause they wanted to make him king. and my favorite one is he'sdoin' a lot of healing one day and the disciples aregettin' really excited, i mean this could be areally good business,
and it says the nextline in the bible says early the next morning, jesuswent off to a solitary place to pray. and the disciples wake up,they're runnin' all over, where is he, you know and all that. they finally found him, and they said, "come, everybody's waiting for you." did he care about those people back there? sure, there's no morecaring human being that
ever walked the earth. but what did he say? "no, let's go to the nextvillage so i can preach, "for that is why i have come." i mean, you can getsidetracked by good things. but why are you here, whatis your purpose for today, what are you trying todo and so, you need to take some quiet time,and one of the things we recommend is so powerful when i do it
is to sit on the sideof the bed when i get up and put my hands, i shouldn't put my hands there, but, but i put my hands on my knees, and i think of anyconcerns i have for today, and i lay it down atthe foot of the cross, and let the good lord take over. and then after i've thought of those, then i put my hands in an upward,
and i just quiet myself to see if i can hear anything. and henri nouwen saidthat solitude is the place where the lord can say toyou, "you are the beloved." it's that silent, wonderful place that he can talk to your soul, and that's a really wonderful thing. so solitude. and then prayer, alsogoes with solitude, too.
and i think you need tofind a strategy for prayer. bob buford taught me acts as a strategy for prayer. you start off with adoration, a, which is praise the lord,you're unbelievable. i mean, just drivin' uphere and lookin' around on this campus, i go, "wow,this is really somethin'. "look at those flowersout there, look at that. "look at what incrediblecreatures we are, wow.
"praise you, you're the best." then c is confession, which is, what did you do yesterday that you wish you could have re-done. we all goof periodically, you know. and fess up, he already knows it, i mean adam and eve hidin' in the bushes, that's ridiculous, i mean he already knows what you did.
so fess up, he likes to hear it from you, and say, "i'd like to do it alittle bit better tomorrow." and then t stands for thanksgiving, have an attitude of gratitude. what are you thankful for today? and then s is supplication,which a lot of people start with, which is your to-do list. and there's nothing wrongwith asking for what you want. he might not give it toyou in your time table,
but you'll eventually get it. 'cause he says, "seek and you will find. "pray, and i'll take care of it." and so, those are, solitude and prayer, and then the third one that's so powerful is study of scriptures. one of the things i got a big kick out of when i first read the bible, when satan was tempting jesus,
he coulda said, "ah, get outta here, "you know, i mean i'mat least number two." but what did he do, every time he said, "it is written." i mean he really knew the bible. and you need to memorize some verses, so that they're really key to you, 'cause sometimes somethin's gonna happen and you can't say, "there'sgotta be a bible around here
"somewheres." you know, bob bufordwho i mentioned earlier, his son ross went offwith a couple of buddies, and camped along the riogrande river in january and they got this stupid idea of "wouldn't it be interesting to see "what it would be liketo be an illegal alien" and swim across the river,the rio grande river and only one of them made it,
and it wasn't ross. and bob got a call that ross was missing and he got everythingthat money could buy, he got helicopters andtrackers and dogs and all. that afternoon, he'son a cliff overlooking the rio grande where with an old tracker who'd been tracking theillegal aliens for 30 years, and he said, "what's the chances i'llever see my son again?"
and he said, "less than 50-50." and bob realized thisis somethin' he couldn't buy his way out, hecouldn't think his way out, he couldn't plan his way out. and he was about ready to jump off that, 'cause ross was his only kid. he just loved that kid,they were like brothers. and all of a sudden he remembered, proverbs 3:5,
"trust in god with all your heart, "and lean not in your own understanding." 'cause it doesn't make anysense to lose a 23 year old kid and all, and remembering that voice, he said, "okay, lord i'mgonna trust ya, i lost "maybe 30 years with ross,but what's that compared "with eternity, and there'sgood things to be done." and his life has taken offin terms of his service ever since ross's death.
but that bible quotewas really so important. norman vincent peale, histhree favorite bible quotes i read and think about every morning, which is "if god before you,who could be against you," i mean if you just look,somebody's giving you a hard time, you say, come on, get out ofhere, look who's on my side. get a life, you know. and then another one is, "i can do all things
"through christ who strengthens me." and the last one is, "what's impossible "for man is possible with god." i mean those are prettypowerful starters of the day. okay. hello. and so, you know, study scripture, it's good stuff. it's a pretty amazing book.
and there's two other habits that's worth thinking about. one is, jesus had a small group that he could be more vulnerable with. he had john and james and peter. do you have a small groupthat can be honest with you, and you can be more vulnerable. i think that's important. who are the truth tellers in your life?
that's important. and then finally, the last one that we add as a habit, is he trustedthe unconditional love of his father. i mean even in the garden, he said, "can you take this thing off my back, "i mean i'm not sure i want this deal. "but thy will be done," you know. and just trusted his father completely,
and i think that's just so important. so, that's what leading likejesus is really all about. it's about looking in your heart. are you here to serve or be served, and understanding in your head about vision and direction and implementation, about the leadership partand then the servant part, and realizing to really makeit in your behavior you gotta be a servant, where yourealize it's not about you,
you gotta be a steward,you don't own anything. it's all on loan, how are you stewarding what's on loan to you. and the shepherd, everyhuman being is important. and then habits of solitude, prayer, study of scripture, smallaccountability group and trusting the unconditionallove of the lord. and i'll just tell youone last story and then, and all, but i mentioned john ortberg,
and the key thing, ithink in getting, living, leading and loving likejesus is to get back to that your self worth isnot a function out there. see that's edging god out,is everything good outside. and a lot of people thinkthat their self worth is tied up in how much money they make, how much recognition theyget for their efforts and how much power and status. let me tell you, there is nothing wrong
with making good money. there's nothing wrongwith having recognition for you effort, there'snothing wrong with power. see it's, what's wrongis when you think that's who you are, then the only way you canmaintain your self worth is to get more of 'em. i mean, why do some ofthese ceos wanna take huge 20 million dollarbonuses when they lay off
thousands of people? because they keep score byhow much money they make, and they miss significance. and significance, the oppositeof accumulation of wealth is generosity. you have time, talent, treasure, and i like to add touch as a fourth one. what's the opposite ofrecognition, service. and the opposite of power andstatus is loving relationships
and john tells a wonderfulstory about his grandmother in that book at the end of the game. and she was a great monopoly player, any of you ever play monopoly? he said his grandmother wasa vicious monopoly player. and at the end of the game, she always had everything, she had parkplace, she had broadway, and he just had nothing,and she would get this great grin on her face,
and she'd say, "john, someday you're gonna learn "how to play the game." and one summer, a kidmoved next door when he was 12 or 13, that was an incredible monopoly player. so john practiced every day all summer, 'cause he knew his grandmother was comin' in september. and when grandma came,he ran outta the house,
gave her a hug and a kiss, and he said, "grandma, how 'bout a monopoly game," and her eyes went like,"well let's go, john," she was excited. but he was ready for herthis time, and he came out of the chute, and hewiped his grandmother out. at the end of the game, he hadeverything, she had nothing. he said it was thegreatest day of his life! and his grandmother said,"john, now that you know
"how to play the game, let me teach you "a lesson about life." "he said, what's that?" "it all goes back in the box." he said, "what, everything you bought, "everything you accumulated, it all goes "back in the box." so you can push andshove for money in life, you can push and shovefor recognition and power.
when you die, baby, itall goes back in the box. the only thing you getto keep is your soul, and that's where you store who you love and who loves you. i love ghost, that moviewith patrick swayze, you know, it came back 'cause he died but, story about a guy who'sa financial adviser gets killed by his supposedfriend, and he gets to stay on earth as a ghost to talk to
whoopi goldberg. now the religious, to talkto molly, his girlfriend, and he gets to talk to herthrough whoopi goldberg, who plays this kind ofcharacter who can talk to people and all that, i know thereligious right doesn't like this kind of stuffbut, that's their problem, they don't have a senseof humor about anything. and but, at the end of thefilm, he's avenged his death and three of them are in thetop of molly's apartment, see,
sam and molly and odame. and all of a sudden, thiswhite light comes towards them. and sam looks at odame and says, "your momma would have been proud of ya," and then he stands in front of molly. if you saw the movie, henever told molly he loved her. she'd say, "sam, i loveyou," and what would he say? "ditto." and now, with tears comin'down his eyes he says,
"molly, i love you,i've always loved you," and she's crying and she says, "ditto." and then he turns to face the light, and he stops one last time,and he turns to molly, and he says, "molly, theremarkable thing about this "is you can take the love with you." and that's all you'retaking out of this world. and so, servant leadershipis all about love. it's about caring for peopleand making a difference
in their lives, and it's not about you. but my mother always said,"ken, don't do good for other "people to get something back. "but if you do good,you're gonna be amazed "how much comes back." so with that, god bless. - alright, so the firstquestion from danielle, "how can those of us going into "entry level business
"begin to practice servant leadership?" - well, you know, ithink one of the things when you go into, as an entry is, who can you serve around you? and sometimes it mightbe your boss, you know, a lot of times peoplecome to seminars i do and they say, "the wrong people are here," and i say, "who should be there?" and they all look up.
and i say, "who's that," you know. and they're alwaysblaming people up there, but you know, it's kinda lonely up there, and maybe they needsomebody who sends a little love and care to them and so even though you're"not in a position," but if you keep on sayingto people, "how can i help, "how can i serve," they're gonna start to look at you as adifferent kind of person,
you know, it's not about you, but is there any way i can help, you know and all. people will just be blown away. so, start that way and you'll be amazed how you get up thehierarchy and then maybe you can be different up there. - ken, we have rebecca asking a question. if you could go back anddo something differently, or more, what would it be?
- if i could go back anddo something differently? well, i, i probably would havecoached basketball maybe, i don't know. (chuckling) i look back at my life,and i think god probly had a plan for it, and so i'm not sure i'ddo anything different, 'cause i think he had a plan for it. it was interesting, i wason a program in hawaii
where the gal who theshark bit her arm off, a wonderful movie, if you haven't seen it, called, soul surfer. and they asked her, do youwish you hadn't have surfed that day? she said, "absolutely not." she said, "when i look atthe good i've been able to do "and how i've been able to help people "through my mishap," she said,
"i wouldn't substitute it for the world," and so i can't think ofanything i probably would have done differently, i'm fortunate i married way above myself, and margie's over talking to a group. we're gonna be married 50 years in june, so that's a pretty good deal. (audience applauding) - okay, from a, we gotyou from all sides, here.
so from katie. "what do you do when youexperience the pressure "to be more aggressive "in your leadership style and business? "what do you do?" - well, i think you need togo outside and take a walk. (chuckling) i think what happens isthat people get caught in pressure, and they don'trealize that they don't
have to do somethingabout that right away. i ran into one president, he was amazing. he would call people in to solve a problem that had been identified. and after they identifiedthe problem, he said, "okay, we're gonna move to a solution, "but before we do that, iwant you to go off by yourself "for half an hour and nophones, nothing to read, "nothing to do, and i wantyou to just sit quietly
"and look for the answer within." and he couldn't believe theclarity of thinking that came when people took a moment, youknow, when you feel pressure, it's really interesting, iguess the most powerful learning i've had is, i was on a program with erwin mcmanis, whohas a wonderful church in la called the mosaic and his congregation ispredominantly druggies, alcoholics, prostitutes.
and he said, one of the problems,he thinks with christians is that when we deal withnon-christians we want to pull the hell card right away. we want to say, "if you don't sign up, "you're going to go to hell." and he said, "my congregationisn't too excited about "eternal life, because whydo want more of something "that's not working." so he said, "i pull theabundant life card."
and i said, "what is abundant life about?" he said, "jesus said, abundantlife is about peace, joy, "and righteousness." he said, "any time youdon't feel peaceful," which is when you feel under stress, or joyful, or righteous,"you've detached yourself "from the vine." john 15, and you're goin' it by yourself, and just reach your handout, and ask the lord for
forgiveness, there i go by myself, i need you lord, and i want to tell you, thathas been such a powerful thing for me, 'cause when i gotthe call about our house, i was down in florida, andi got up early and i got a voicemail from my son about the fire and the whole thing andi'm sitting on the couch, and i'm not feelingvery joyful or peaceful or righteous, and all ofa sudden i caught myself,
and i said, "lord, there i go, "trying to figure this out by myself, "i can't do it all by myself, i need you." and what was amazing is my son said, "dad, mad and i and the kids "had to evacuate and wewere down in the main road "and we're lookin' up andthere's flames comin' out of "our house, and i thinkyours is gone, too," 'cause he was in our neighborhood.
and when i told margie,'cause she was up at orlando on a conferenceand i was in naples, down playing golf with some old friends. margie said, "you knowwhat i feel worse about, "is scott and mad's house,'cause they had spent "nine months re-doing thishouse and moving four kids "into it and all and itwas so full of love," and she said, "do you thinkit's wrong that i pray, "if god has to take ahouse, he'll take ours,
"not theirs." and three people had reportedscott's house was gone including a policeman. the next day, i'm comin'back from the golf course, 'cause they said we couldn't go home, and there's a call from scott. "dad, you won't believe it. "i'm standing in our living room, "and the house is saved.
"the front mat was burned, "towels in the back porch was burned. "all the houses around 'em burned, "and our house stands." and i started to cry and laugh. i said, "scott, that was our prayer." and i think that was because of that whole thing ofjust gettin' back in touch with the vine and all.
because you can't feel stress if you're attached to the vine, 'cause the lord said, "iwill never leave you," but you gotta not leavehim in the process. - matthew's asking the questions. "what were the challengesin bringing lead like jesus "to life?" - well, i think the biggestchallenge is churches. (chuckling)you know, because
everybody thinks that they'vegot their own program, you know, and they thinksomehow, i'm trying to sell ken blanchard. i'm trying to sell jesus. our headquarters for lead like jesus is in augusta, georgia, because they have a good golf course down there and the south is much more (mumbles), but i didn't want peoplethinkin' i was tryin' to
make money on jesus. but, it's getting people togive up old ways of thinking, and all and accept it, and say, wow, this oughta be. see this, what i taught you about today, and we have this in a two day encounter, we have a workbook and all, should be fundamental in every faith-based university
and thing, and then you can teach allkinds of courses above it, but this is the foundation,jesus is the foundation. but, we're gettin' much morereception around the world, 'cause this country, youknow, we don't have any values anymore, and wehave 30 trainers in india. we just started a lead likejesus society in india, they're goin' crazy in india. we got money, we gotlead like jesus material
translated into fourmajor indian dialects. we trained 2,000 peoplein uganda in october and some of the trainersthat who we train there to take the message went to kenya, and they're now training people in kenya, and i had breakfast the other day with a top guy from uganda,where they had all that genocide, and he said, "wegotta bring in lead like jesus "to uganda."
and so, i'm saying, "okay, god," you know, "you're just taking it." so, we're patient in terms of how we can get it involvedin places like this and divinity schools and other places, 'cause this is where the action is, this is what we need. jesus said you will beknown as my disciples by how you love each other.
and leading like jesusis about living, leading, and loving like him. - "has anyone ever tried to take advantage "of you because of your leadership style, "or have you ever had anyone confront you "because they totally disagreedwith servant leadership?" - well, that happensperiodically, you know, people will wonder whatyour intentions are, what are you trying to do,
because they don't understand it, and i just tell 'em "be patient, "and just watch," 'causeit's the way we operate, margie and i. we have 320 people inour company, and we have on office in toronto andlondon and singapore. and in 2009, we had projected 60 million in sales and we knew by february, ifwe did 48 we would be lucky.
and so every quarter, webring everybody in our company together, and thepeople overseas come online and all in the first thingour president always does is share the balance sheet with 'em. and talks about how are wedoing on our loans and all. why do we want them to know all that, because they're our partners, and we have a gain sharing program, we have a giveback program,and they really care,
and we say, "we need your help." and the next month, wewere gonna celebrate our 30th anniversary at hotel delcoronado, two days of parties. we took the first day andbrought an outside group, broke our 350 people that showed up around the world into smallgroups of six and eight. half of the groups said,"how can we cut costs," half of the group, "howcan we increase revenue?" and the suggestions thatcame back were unbelievable,
from our people. "let's cut our salaries, "let's stop matching 401k. "why don't we just stop raises now, "why don't we do this," 'cause we want our colleagues to be here, we want all pitch in, and i think that that's just part of the whole thing, when people know that you're there toserve, not to be served.
we took the biggest cut of anybody. our family, and all just to say, "hey, look what you've done." and we did 48 at the endof that year and didn't lose one person. and as it's come back,we've been able to give everything back to everybody, but, it's just amazing andsome people new come in and they just say, "is thisreally true what they do here?"
"yeah, it's true." and we don't tell everybodywe're leading like jesus, we just try to do it, and then let them figure it out. but, it's pretty powerful. - ken, one of our students from china, ying-ing asks the question,"what advice would you give "to someone going intothe leadership position "for the first time?"
- well, i think the biggest thing about being in a leadershipposition for the first time, is to not be fearful thatyou have to know everything. first thing i would say to them is, "i bet you're surprised that igot this leadership position, "and you know what, so am i. "and i want to tell ya, "i'm really here to helpus all win, and i need you. "and i really would youall to kind of help,
"because i don't know all theins and outs of things here "and you all do. "and, if we can do this together, "it'd really be amazing." i mean, my son went to thehotel school at cornell and his first job was as a kitchen manager at the hotel del, and at one of the shifts and all these guys had beenaround, they were all
older than him, you know. and he got 'em all together and i had tutored him and he said, "you're really surprised i'm here," and they said, "you better believe it, "how'd you get this job." and he said, "yeah, i think it's true, "but, you know, we'rein this thing together. "they might have given me a position, but,
"i need you, we gotta do this together. "i need your help, youknow alex, can you help? "you know about this thing," and he says, "you don't worry about it,i'll take care of that," and all people want toknow is that you know that they know, and the biggest problemwith leaders is when they act like all thebrains is in their office. and they're not.
none of us is as smart as all of us. and just remember that. - okay, so if you're not in darrell's management class, and you have a question, put your hand up and we'll find ya. - hi. what do you wish that pastors would learn from the business leadersin their congregations? - well, you know what'sinteresting is i think
that you both could learn from each other, and i think a lot of pastorsare afraid of successful businessmen and they want toput 'em in the parking lot, you know, parking cars. no, they can really teach you. 'cause you're runnin' a business. get them on your advisory board, you know, you don't have to haveall pastors in your board, they don't know anythingabout money, either.
and say, "you know, ireally need your help." and what you can do ishelp them take their faith into the workplace, soyou create a partnership. we need each other. i think that's justoffering, saying, "wow, "i'm just blown away bysome of the experience here "and i'd love to find somebodythat'd be willing to help "us, 'cause you know, weare runnin' a business here "and i want to be able to make sure we
"balance the budget anddo all kinds of things." but then you can end up helping them, too. i think it needs to be a partnership. and i've, northern california,there's a need association that brings pastors andbusinessmen together once a month for lunchand they share different things with each other, ithink that's a neat idea. - someone else, anyoneelse with a question
that's not in darrell's class? going once. okay, good. - even our lord had a judas. how do you deal with the judas with love and when do you know when to say when? - well, you know, i askedthat to colleen, you know, because there's also tough love, and she's had to havesome really good friends
that she's had to sit withand say, "i love you dearly, "but it's just not working out. "we've done everything we can "to get you into the culture "and what we're going to have to do "is share you with the competition." and i think that we oftenavoid the conversation with somebody who is disruptive. if you let somebody who'sdisruptive continue to operate,
you'll undermine everythingyou're trying to do. and i tell ya, it's really interesting. we fired our number one salesman about eight years ago. i want to tell you, that madea difference in our company and everybody. he was a great salesman,but he wasn't operating according to our values, and he was sabotaging things in the culture and
i brought him close to me to work with me for a while to see if icould do something with him but, finally we just realized and we let him go, andpeople went, "woah, i guess "they're really serious about this," because there's two aspects to this. it's performance and match of the culture, and if you have a high performer
who's sabotaging your culture, you're gonna lose your culture, and so they just needto go somewheres else and colleen's said, it's just amazing that she's never lost a friend in these things, in fact they really havelearned and even some have come back and said,"you know, i really get "what it is." 'cause some people just have some
ego issues that go way back in families and you can't do it, you know, you can't be a therapist, and so you do the bestyou can, and then you sort of say, i thinkwe oughta part company. - let's everybody give ken a big thank you very much, first of all. - [voiceover] biolauniversity offers a variety of biblically-centered degree programs,
ranging from business to ministry to the arts and sciences. visit biola.edu, to findout how biola could make a difference in your life.